Microsoft Windows 7 Desktop Support

The Microsoft Certified Technology Specialist (MCTS) Certification

Course Details

The entry level Microsoft Certified Desktop Support course will kick start your IT career. Learn the skills to successfully provide desktop support to end users and troubleshoot desktop environments running on the Microsoft Windows 7 operating system. This system operates over 90% of the world's PC's, so you can be confident that your skills will always be in great demand.

Typical jobs include Microsoft Certified Desktop Support Technician, Help desk technician, Customer Support Representative, PC or Technical Support Specialist, commanding salaries up to £40,000* per annum.

Qualifications

Microsoft Certified Technology Specialist course will  qualify you with an industry recognised MCTS qualification which will get you started in an IT career.  MCTS proves you have the skills employers are searching for, to manage their Windows 7 operating systems.

The course prepares you for exam 70-680 to become a Microsoft Certified Technology Specialist in Windows 7.  .

An MCTS qualification is the industry standard for Help Desk and Support Technicians throughout the world. Gain the practical skills to become a qualified Support Technician, a profession with great earning potential and career opportunities and for which there will always be a demand.  You will put yourself in charge of your career. It also enables you to stand out from other applicants when job hunting and adding value to your CV. It shows a potential employer your commitment to your personal development and to the subject.

Study Plan

• Installing the operating system
• Troubleshooting system start-up and user logons
• Managing users and the Windows environment
• Configuring and troubleshooting security policy
• Configuring and troubleshooting devices and printing
• Optimising performance
• Configuring and troubleshooting printing
• Managing access to shared resources
• Troubleshooting TCP/IP
• Application Support
• Office Installation
• Office Configuration
• Outlook Configuration
• Application Security
• Desktop Support Technicians
  

Study Details

There are a total of 14 study modules on the Windows 7 Desktop Support course.  At the end of each module you will complete an assignment which will cover the subject material you have just studied.  Your completed assignment will be sent to your personal tutor for assessment.  This enables your tutor to ensure you are making good progress and allows them to provide you with feedback.

Once you have completed all of your course materials you will be required to sit 1 online exam.  The exam will be sat at a test centre approximate to your location.

Most students can complete this course within approximately 120 hours of study.

Note: The minimum computer hardware requirements for this course are;

 

• 233MHz or faster processor Pentium III recommended
• 128MB RAM or higher
• 260MB of available hard disk space for installation
• CD-ROM
• Super VGA (800 x 600) or higher resolution screen
• This course is written for Windows 7 Ultimate version – it can be done with Windows lower versions, but not all tasks can be completed
  

Careers

With this course you will be able to apply for jobs as a Help Desk Technician, Customer Support Representative, PC or Technical Support Specialist, with a salary of up to £40,000* per annum

*Source: CW Jobs - Salary Checker 2009